Legendary Brand Academy
Learn It. Apply It. Build It.
A guided learning experience that helps your team build a Customer Experience Engine without committing to a full-scale consulting engagement.
Another Training Video Won't Transform Your Customer Experience
Applying what you learn might.
Legendary Brand Academy combines Swoz’s Customer Experience Engine curriculum with practical assignments, facilitated conversations, and the accountability of a Swoz Guide. Your team learns together and then starts putting those ideas to work inside your organization.
What Your Team Will Learn
- Customer Experience Fundamentals
- Creating Raving Fans
- Building the Customer Experience Engine
- Customer Insight
- Operational Excellence
- Personalized Service
- Memorable Moments
- Implementation Planning
Why Guided Learning?
Learn at Your Pace
Use the online curriculum to introduce the frameworks and ideas.
Learn Together
Discuss what those ideas mean for your actual customers, team, and organization.
Put It Into Practice
Use assignments, tools, coaching, and optional role-playing to move from understanding to implementation.
Stay Accountable
Your Swoz Guide helps keep the team moving and works through obstacles as they arise.
Flexible Ways to Engage
Organizations can choose guided virtual learning, add role-playing and coaching for client-facing teams, or expand the experience with on-site training, assessment, leadership coaching, and implementation support.
Client Story
Bring the Customer Experience Engine to Your Team
Give your team the tools, conversations, and accountability to move from learning about customer experience to building it.
