You just need the right engine to achieve lift-off: the Customer Experience Engine. It’s our proven system for taking your organization to the next level and beyond, using a series of simple steps to create a customer experience that feels like magic. The success you dream of is within your reach.

You Need Customers to Be Fans

Maybe you were doing great until a competitor entered the field or you’ve been doing what used to work, but your customer reviews are slipping from good to bad. Maybe your company is taking off, but you’re worried about sustaining this pace, that you can’t keep up with this runaway train of growth. And when your calendar is already stacked, finding time to strategize how to improve your customer experience can feel like running toward a door at the end of a hallway that just gets longer. If you do ever get there, where do you begin?

You need a plan that works, and a guide who can help you implement it with the utmost efficiency. No matter how good your tools and technology are, your customers are the lifeblood of your business. You can’t afford not to improve your relationship with them.


We've been there!

We know how to guide leaders to legend status because we've gone through it ourselves. We've felt frustrated, stagnated, and burnt out, shaking our fists at the sky, thinking there has to be a better way. So we found a better way.

We’ve been inside some of the most legendary organizations of this era, as executives, leaders, and consultants, learning firsthand what the best do and how they do it.

We’ve since tailored what we learned for hundreds of clients, coming alongside 40 companies in our first year of business alone. Guiding leaders from being good to becoming legends is our specialty, and we’ve got the track record to prove it.

Scott W sitting at a outdoor bar

Luke had Yoda...You've got Swoz

What makes a legend? It’s not magic. It’s not luck. It’s not even trying harder. It’s building processes and systems that work together to create a unified, positive customer experience.

You can build your Customer Experience Engine with as much involvement from Swoz Consulting as you would like through several different offerings:

We teach you the steps and help you build your engine.

Customized Organization Assessment, contact for a quote

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Keynotes & Workshops online or in person

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Self-Paced Online Course


We help you build and implement your engine.

Customized Organization Transformation, contact for a quote

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Professional Coaching online or in person

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“You did an OUTSTANDING job in Charlotte! You are a truly exceptional communicator.”

Dan Cathy, CEO, Chick-fil-A, INC.

Your program not only changed my facility, it has changed my life. I’ll never be the same again.

Lori Hoffius

I continue to be impressed with your credibility and track record of success around workforce
recruitment, development and retention. Thanks for another successful engagement.