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We help leaders
create legendary brands.

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Becoming a legendary brand isn’t just for the lucky few. We have helped lots of companies become legends in their categories—and we can help you do it, too.

Legendary brands emerge when you combine two engines:

Customer Experience Engine
Employee Engagement Engine

Why Do We Call Them Engines? Engines create forward motion. They drive you from Point A to Point B. Great engines do so predictably, efficiently–and even make the ride fun. You don’t have to cross your fingers and hope you become one of the greats in your category. You can build an engine and drive there.

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Hello, I'm Scott

I learned early on that leaders require more than talent and good intentions, that success also requires systems and strategies. I’ve spent years upgrading my understanding of organizations and their leaders including being mentored by best-selling authors and billionaires, traveling the globe, acquiring multiple leadership coaching certifications, and earning a Master’s Degree in Organizational Leadership. In 2002, I began coaching and consulting and since then I have had the chance to help building some of the great organizations of our time--and I learned that anyone who does this things can build a great company, too. If you want to be great, let us know. We're ready to help you build the company of your dreams.

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What They’re Saying

“You did an OUTSTANDING job in Charlotte! You are a truly exceptional communicator.”

Dan Cathy, CEO, Chick-fil-A, INC.

Your program not only changed my facility, it has changed my life. I’ll never be the same again.

Lori Hoffius

I continue to be impressed with your credibility and track record of success around workforce
recruitment, development and retention. Thanks for another successful engagement. 


What is the Customer Experience Engine?

Sign up to learn more about the engine that will transform customers into fans.