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The problem with being an inspirational leader with scott wozniak

The Problem with Being an Inspirational Leader

April 10, 2023 · In: Leadership

Good leaders inspire their people to get out of their comfort zone and push past their boundaries, right? Isn’t that what we’ve been told all the great leaders did? Well, I tried to be a good leader for my family…

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brick wall with a shadow

The small choices matter

June 30, 2022 · In: Leadership

The choices we make in our mundane moments determine our options in times of crisis.  Our lives are shaped by how we show up in these crisis times when the stakes are high, and we have to perform under pressure….

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Wall with blue and red arrows with words on the wall

Clarity is Key

June 23, 2022 · In: Customer Experience, Internal Culture, Leadership

If you are having trouble getting your people excited about the new direction of your organization, maybe it’s because they don’t have a vivid picture of what the new future looks like. What we are already doing is clear and…

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Tokoyo street crossing with cars

The sweet spot of Leadership

June 1, 2022 · In: Leadership

The two core skills of leadership are spreadsheets and storytelling. Know your numbers and craft a narrative. Most of us have a natural inclination toward one of these, but both are required. Numbers are a record of what has already…

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2 people ordering coffee at a barista

Be the best to a few, not average to many

May 26, 2022 · In: Business, Customer Experience

There are two basic engines for getting people to buy what you offer: You can invest a lot into placing info about you in front of your customers, doing it so often that some of them will give you a…

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Sega sign with 5 tvs

Strategic Insights from a Strategy Game

May 4, 2022 · In: Leadership, Vision

Several years ago I became consumed with a strategy game called Outwitters (for iPhone/iPad). Not only was it really fun, I learned a lot playing it.  I know, I know. Some of you are skeptical that playing a game could…

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