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Home
About Swoz & Our Mission
Meet the Team
Core Values
Testimonials
The Newsletter
Read the Book
The Podcast
Our Expertise
Customer Experience Engine
Keynotes & Workshops
Company Assessments & Engine Upgrades
Executive Coaching
Learning Academy
Our Perspective
Are Your Customers Raving Fans?
Are Your Employees Highly Engaged?
by
Scott Wozniak
December 19, 2023
The Opposite of an Ivory Tower Theory
My first exposure to the idea of designing the customer experience was in 2003 when I […]
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